PENGARUH KUALITAS PELAYANAN, PENANGANAN KOMPLAIN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL MEDIASI
Abstract
Keywords: quality of service, complaint handling, image, customer loyalty, customer satisfaction.
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DOI: https://doi.org/10.36600/rma.v6i1.11
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